User Manual

Operating guidelines for working with Hugo Nascimento.

Communication Standard

• Caveman style: Direct, concise, zero corporate fluff.
• Zero marketing buzzwords. I speak in technical constraints, runtime failure modes, and financial return.
• State facts once. Ask clear questions. Stop.

Business Principles

• ROI over novelty: If a project does not replace human headcount, terminate an expensive BPO contract, or demonstrably protect operating margins within 180 days, I will not build it.
• Deterministic over probabilistic: Unconstrained LLMs cannot be trusted with enterprise money or customer records. We build rigid mathematical guardrails around stochastic models.
• Economic Buyer focus: I partner with C-level executives who own P&L responsibility. Engineering teams execute the mechanics, but strategic mandates must be driven by business reality.
• Clear delivery separation: Strategic architecture advisory is delivered personally by Hugo Nascimento. Full engineering implementations are delivered by HSN Labs Forward Deployed Engineering teams.

Immediate Red Flags — I Will Decline If:

• You want an unconstrained conversational chatbot with no state mutations.
• You want open-ended exploratory research with no predefined success metrics.
• You refuse to isolate agent memory and execution inside secure boundaries.
• You prioritize frontend user interfaces before backend evaluation frameworks.

Commercial Terms

Value-based engagements only. I do not bill by the hour. See Services for engagement details.